Frequently Asked Questions
Everything you need to know about shopping with NEC UK
How long does shipping take within the UK?
Standard delivery typically takes 2-4 business days, while our Express Shipping option ensures your fashion essentials arrive within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, NEC UK ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Are your materials sustainably sourced?
NEC UK is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our premium collections to minimize our environmental impact.